Client's Charter
In an effort to provide excellent and friendly services, we with full commitment and aspirations promise to:-
Students
	Scholarships / Loan disbursements shall be paid within 4 days after receiving the fund from the sponsors.
	Enquiries shall be answered and resolved immediately.
	Payments for short-term loans shall be made within 3 days after approval has been made.
	Inquiries in writing shall be answered within 24 hours.
Staffs and Departments
	Salaries of staffs shall be paid according to the dates specified in the circular issued by the Bursar's Department.
	Local purchase orders shall be issued one day after receiving the purchase requisition and other completed documents.
	Loan requests shall be processed and approved within 1 month.
	Request for staff advances less than RM 500/= shall be processed and approved on the same day while request for advances more than RM 500/= within 4 days.
	Staff travelling claims complete with supporting documents shall be paid within 4 days after receiving at the Bursar`s Department.
Suppliers
	Payments shall be made within 4 days after receiving the bills from the respective departments.
	Suppliers are given fair chance to participate in the University quotation and tender exercise.