Introduction

Universiti Utara Malaysia, established on 16
February 1984, has as its specific mission of
providing education and research programmes
in the field of management.

With the advent of the 21st Century,
organizations find that they have to continuously redefine and establish factors that
will ensure their survival, at the same time
maintain their competitive edge. Traditional
ways seem inadequate to deal with the ever
changing scenario.

A paradigm shift was required. This awareness,thus, in 1991, led to the establishment of Universiti Utara Malaysia Centre of Quality Management. Aimed primarily to look into the provision of quality services at UUM, the centrewas upgraded to an Institute in 1993, bearing the name Quality Management Institute.

The Institute's Internal Quality Unit (UQD), set up in January 1999, played a pivotal role in cooordinating and implementing quaity training programmes towards the adoption of ISO 9000 Quality Management System at UUM. The Unit was then led by the Quality Manager whose team included the Institute's consultants and support staff.

Objectives

Our specific objectives are :

To offer continuous education and training in the field of quality management.
To provide consultancy and assistance to organisations in aspects of quality management, and in moving towards implementation of Total Quality Management.
To carry out research and publish findings in the field of quality management .
To be the growth and development centre in quality management education.

Mission

The Institute aspires to become the reference centre in the field of quality management in the region. It aims to achieve this through the provision of training, research, publication and consultancy, in particular to several main target groups - UUM, government departments and agencies, statutory bodies, as well as profit and non-profit private organizations.

Vision

The Institute believes that quality principles need to be extended to all UUM operational levels to result in an impact.

Acknowledging that commitment to a culture of quality should not be compromised, our vision is thus to create a community that is sensitive to the need for continuous quality improvement.