Page 35 - Kamus Kompetensi Tingkah Laku Kepimpinan PDRM
P. 35

EDISI 2025





            1.0

            PERSONAL EFFECTIVENESS






            1.2  SELF-CONTROL



            DEFINITION

            Maintains stable performance and emotional control when faced with
            opposition, pressure, hostility from others, and / or stressful conditions.

            BEHAVIORAL INDICATORS
            •   Works effectively under short deadlines.

            •   Refrains from impulsive behaviour.

            •   Maintains consistent work style when under deadlines, tired or
                opposed on a point.
            •   Stays calm in the face of others’ anger or lack of control.

            •   Does not give up or abandon own position or ideas even when others
                appear to hold opposite opinions on an issue.

            •   Displays a professional manner by tone of voice, attitude, or comment
                when handling stressful transactions.





















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