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EDISI 2025
3.0
INCLUSIVENESS
3.1 INTERPERSONAL UNDERSTANDING
DEFINITION
Understands, interprets and responds to others’ concerns, motives,
feelings and behaviour.
BEHAVIORAL INDICATORS
• Listens attentively to what other people are saying.
• Sees things from others’ viewpoints.
• Understands unspoken thoughts, concerns or feelings of others.
• Able to interpret non-verbal behaviours.
• Expresses to others an understanding of their viewpoint or situation.
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