Page 75 - Kamus Kompetensi Tingkah Laku Kepimpinan PDRM

EDISI 2025

3.0

INCLUSIVENESS

3.6 CULTURAL INTELLIGENCE

DEFINITION

Ability to understands multiple cultural frameworks, values, and norms;
demonstrates an ability to flex style when faced with myriad dimensions
of culture in order to be effective across cultural contexts; understands
the dynamics of cross-cultural and inclusion-related conflicts, tensions,
misunderstandings, or opportunities; understands the history, context,
geography, religions, and languages of the regions in which the
organization does operate; and is fluent in more than one, and ideally
several, languages.

BEHAVIORAL INDICATORS

• Identify the diversity of different groups’ cultural values.

• Distinguish ways of interacting with people from different cultural
backgrounds.

• Able to cope with stress in adapting to different cultures.

• Take into consideration of cultural diversity in resolving conflicts and
problems.

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