Page 57 - Kamus Kompetensi Tingkah Laku Kepimpinan PDRM

EDISI 2025

2.0

RESPONSIVENESS TO PROBLEM

2.5 INNOVATIVE & CONTINUOUS QUALITY IMPROVEMENT

DEFINITION

Ability to measure and improve or upgrade work methods, procedures
and systems and decrease costs in order to improve the quality and cost
efficiency of services and products delivered to customers continuously.

BEHAVIORAL INDICATORS

• Understand the value of innovation and continuous quality
improvement.

• Identify the best alternatives for existing tasks or work processes, and
offer suggestions for improvement.
• Receive feedback from all stakeholders systematically in tasks, systems
and so on.
• Implement improvements in methods to make the task or work
process more efficient under the direction of the head.

• Understand the task or process of the job and its impact on the
purpose and objectives.

• Review best practices that can be used to improve the quality of work
and ongoing work processes.

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