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EDISI 2025
4.0
DELIVERING RESULTS
4.3 RESULTS ORIENTED
DEFINITION
Focusing attention on key objectives to ensure achievement of effective
outcomes.
BEHAVIORAL INDICATORS
• Sets specific goals for self and others.
• Establishes a clear focus and direction for unit and communicates
clearly and concretely the results to be achieved.
• Organises and brings resources together to help achieve an objective.
• Delegates tasks to ensure that the job gets done and keeps own and
others’ activities focused on key objectives.
• Keeps people informed about what needs to be done in light of
changes in the organisation.
• Takes appropriate action to achieve objectives.
• Applies experience and expertise to achieve objective.
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